|sui generis - Clearly Unique
ClearlyHelena: Frequently Asked Questions
Q. What kinds of guarantee/refund do you offer?
Q. Do you ever refuse service to anyone?
We are in this business not primarily to make money but more so because we love what we do and we enjoy it. So if we feel that we no longer enjoy what we do because of an individual for any or all of the above reasons, we would rather lose that business than stop enjoying what we do.
Any order that has not been paid within 10 days (and we have not heard from the buyer) are automatically purged from the system and the order cancelled. The items are then restocked (made available to other buyers again). We feel that this is only fair otherwise the items that are ordered are taken off our system and hence is not available to other buyers who may be looking for them. We apologize for any inconvenience that this may cause but we have had open orders that are never paid for - which is a cost to us and unfair to our other customers.
PaymentQ. What kinds of payment methods do you accept?
Our account details are also included in the order-confirmation email that the system automatically sends out to you. You do not have to write in to us to request for our bank details.
Shipping & Handling
Q. How are your S&H rates calculated?
When you go to checkout, you will be able to see your relevant Shipping & Handling rates. At that point, you can still cancel your order if you wish. To find out the S&H rates for your items, click to checkout.
There are a number of steps to checkout as the system confirms your shipping address and calculates the S&H based on the items you have in this shopping cart. You have not ordered anything till you reach the final step where you Confirm your order. This means that the items in your shopping cart has not been assigned to you and anyone else who is on the system can still buy those items at that time.
Once you confirm your order, your items are taken out of the system and will be assigned to your specific order. Before you finalize / Confirm your order, you will see the S&H rates (step 2 or 3). If you disagree with it, you can empty or vary your shopping cart at any time.
Q. Do you offer insurance?
Q. Do you combine invoices (S&H) across your various website/outlets?
We cannot quicken the postal system (much as we would like to) but we do guarantee that barring exceptional circumstances, all paid (& cleared) orders are processed and dispatched within a 3-business day timeframe. Usually, we process and despatch on the same day so that, as much as we can help it, we ensure that we have done our best to enable you to get your orders as quickly as possible.
We suggest you check at the official Australia Post site for information on delivery time frames.
For International (non-Australian) buyers, you can go to Australia Post\'s International Post Guide. (all orders are sent via AirMail)
For Australian residents, you can go to Australia Post\'s Parcel Delivery.